"I was having lessons with a pro and I wasn't getting any better, with the Golf Lab coaching I am now more consistent and I feel so confident..." Rosie Gardner
TERMS AND CONDITIONS
Membership Terms and Conditions
1. INTRODUCTION AND DEFINITIONS
In these Rules “the Company” means Canada Square Golf limited (trading as The Golf Lab) which provides the Club and its facilities for the benefit of the Members; “the Club” means “The Golf Lab”; “Member” means a Club Member; “Directors” mean the Directors of the Company; “Rules” mean the terms and conditions of membership set out below; “
It is a condition of membership that Members agree to pay the fees referred to in Rule (2.) and agree to be bound by these Rules. These Rules may be revoked, altered or added to from time to time by the Company, without prior notification to Members. Any such variations will be posted on our website and club notice boards. The Company has created these Rules for the mutual enjoyment of the Members and their guests. The enforcement of these Rules is for the good of all Members. No Member or guest will be judged on the basis of their race, gender, marital/civil partnership status, age, disability, religion or belief, colour, national origin or sexual orientation.
2. MEMBERSHIP AND FEE
Members must be at least 18 years of age. Members shall pay when applicable a non-refundable joining fee at the time of joining at the rate specified. Membership payments shall be payable monthly in advance, although Members may prepay all of their membership subscriptions for the following 12 months in a lump sum payment. If so, the Member will be liable to pay the lump sum specified on the date indicated on the Membership Application Form. The monthly subscription runs from the 1st of each month. For monthly instalments Members shall pay the monthly membership subscription as set out on the current rate card. Payment of such instalments can only be made by Direct Debit from a UK bank account with a recurring transaction agreement. Monthly instalments and additional charges are payable between the 3rd -6th of each calendar month depending on club or, if this falls on a weekend/public holiday, on the next working day. Members must give notice to the Club of any change of postal or email address. Failing such notice, all communications shall be presumed to have been received within 5 days of the postmarked date. All membership fees are reviewed annually usually on the 1st January, members will be notified of any changes by post giving one full calendar months’ notice. The Company reserves the right to refuse an application from any applicant for any reason. Membership is non-transferable and non-refundable, unless there is written agreement to the contrary. Couples membership, where applicable, shall be available to couples residing at the same address. Reasonable evidence of joint residence may be required. If any monthly fees or charges incurred are not paid when they fall due, the company reserves the right to temporarily refuse the member access to the club until such time as full payment has been made. If any monthly fees or charges incurred are not paid within 30 days after they are due, the club shall have the right to demand payment in full. If such amounts are not paid within 15 days after such demand, membership shall be terminated and the club may pursue any rights it may have to recover the unpaid amount. The Club reserves the right to refer any missed payments to a debt collection agency and will charge you a fee, in respect of failed subscription payments and/or collection letters sent to you in respect of unpaid amounts. Upon termination of membership, no refund of the admin fee, monthly fees or other fees shall be issued. To re-join the Club after a termination of membership, any unpaid subscriptions must be cleared, a new membership agreement completed and the prevailing admin fee may be charged.
Members may bring guests to the Club on payment of the prevailing guest fee or through use of a valid guest credit. All guests must be accompanied by an existing member. All guests are required to register at the Reception desk and complete an exercise waiver. A guest may use the Club a maximum of five times in a consecutive twelve-month period. After five such visits as a guest, they must become a Member in order to continue using the Club. Members may bring a maximum of three guests per visit, unless arrangements have been made in advance . All guests must be a minimum of 18 years of age. Members are responsible for ensuring that their guests are aware of, and adhere to, the Club Rules. The Company reserves the right to refuse admission to any guest without explanation.
4. USE OF FACILITIES AND SERVICES
All new members must complete a Health Screen Form before using the club facilities. Club opening hours are fixed by the Company and are subject to change without prior notice. The Company may at any time close the Club’s premises or any part thereof, without notice, in order to execute repairs, alterations, accommodate external events, re-decorations or otherwise, or to facilitate Club programmes and on certain holidays. Only members of the Golf Lab staff may provide personal training services within the Club. Members are requested to arrive for appointments in good time. The Company reserves the right to refuse entry to the Club’s premises at its absolute discretion.. It is the Member’s or guest’s responsibility to ensure that they are capable of undergoing any activity within the Club. All activities and treatments are pursued at the Member’s own risk. Use of fitness areas and other Club facilities is at the Member’s or guest’s own risk and under their own medical advice. Proper attire, as determined by the Company, must be worn in the Club. Members are requested to wear at all times appropriate clean footwear in the golf centre. No alcoholic beverages or drugs of any kind may be brought into the Club. Violation of this rule will result in immediate expulsion from the Club and may result in termination of membership. Members or guests shall not use the Club’s facilities whilst under the influence of alcohol or drugs. In the event they do so, this is entirely at their own risk. Mobile phones are allowed in the clubs but should be placed on silent whilst in the gym and changing rooms. Members cannot take photos or videos of other members in the club and considerate of other members when using the mobile phone.. Removal of Club property from the premises may result in the termination of membership privileges and legal action. Member appointments for lessons that have been booked require 24 hours’ notice when cancelling. If a Member fails to attend an appointment without providing such notice, the Club reserves the right to charge the full cost of the appointment. Members are required to leave workout areas clean and tidy. As a courtesy to other Members and for health and safety reasons, equipment needs to be replaced in the storage areas/racks provided and equipment must be wiped down after use.
Neither the Club nor the Company will accept liability for any damage or loss to a Member’s or guest’s personal property brought into the Club’s premises. All activities and treatments are taken at the Member’s or guest’s own risk. Neither the Club, the Company nor their servants and agents shall be liable for personal injury sustained by Members or their guests whilst on the Club’s premises, except in so far as it can be proven that this relates to the wilful act, neglect or default of the Company or the Club or any servants or agents. Members or guests who suffer an accident or injury on the Club premises must report the accident or injury and the circumstances in which it occurred to the Duty Manager immediately following the accident or injury.
6. MEMBER’S HEALTH AND SAFETY WARRANTY
Members and guests must warrant and represent that they are in good physical condition and capable of engaging in exercise and notify a member of the golf team immediately in order that Member/guest notes and their programme can be updated or medical clearance obtained. If through injury or other reason, such as pregnancy, this is not the case, they must consult a doctor before engaging in exercise and that he/she knows of no medical or other reason why he/she is not able to engage in active or passive exercise and that such exercise would not be detrimental to his/her health, safety, comfort or physical condition. The Member shall not use any Club facilities whilst suffering from any infectious or contagious illness, disease or other ailment or whilst suffering from a physical ailment such as open cuts, abrasions, open sores or minor infections where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other Members. We recommend that before using the club you familiarise yourself with the fire exits and emergency routes in case of evacuation. Please note that employees are NOT required to “seek & search” the building. Therefore it is the responsibility of each individual to follow the relevant instructions. The emergency assembly point in the event of evacuation is opposite the Scoop right outside the building. Please note lifts will not be operational.
6. DATA PROTECTION
It is necessary for the purpose of providing Members with advice and support in relation to our facilities to hold certain data concerning the Member’s identity, contact details and general health on our files. By signing the application form you are expressly consenting to the Club having authority to keep this data for the duration of your membership to the Club and for up to two years afterwards (or, if membership is refused for any reason, for a period of two years from the date you complete this form) to assist us in providing you with the best possible service. By signing the application form you will be indicating your consent to receiving emails and SMS messages. For the avoidance of doubt, you are not affecting any of your rights under the Data Protection Act 1998.
7. CANCELLATION AND FREEZE OF MEMBERSHIP
Monthly membership cancellations must be processed by the 1st of each & every month. A full calendar month’s payment is required which means a minimum of one month and a maximum of 2 months final payment will be necessary depending on the date the cancellation form is received. For example, if a cancellation form is received on the 1st May only May will be due, however if received on 2nd May both May and June will be due. Requests for cancellation must be made in writing. Membership cannot be amended whilst in the notice period. Verbal instructions to amend or cancel a membership cannot be accepted without a clear request in writing and signed form. Memberships can only be cancelled if subscription collection is active. Monthly fees and/or prepaid fees are not refundable. Reinstatement of a cancelled membership may be accomplished by payment of a new admin fee plus any unpaid balance from the previous membership. Members may apply to have their membership frozen. Request for freezing must be made in writing with a minimum of 7 days’ notice, freeze cannot be awarded retrospectively. There is a fee for the freeze period which will be advised on request along with the terms & conditions. Should you wish to extend a current freeze this must also be put in writing, verbal instructions cannot be accepted. Request for freezing shall be at the sole discretion of the Club. The minimum time for freezing is one month. Members cannot apply to cancel while their membership is frozen. The Company shall have the right to suspend or withdraw Club privileges or membership from any Member who, in their opinion, has abused privileges or conducted himself or herself in a manner deemed detrimental to the Club staff or its Members. Such expulsion or suspension shall become effective immediately and no reimbursement will be issued to such Member of the pro-rated portion of their unused monthly fees. There will be no refund of the admin fee. The Manager or a designee shall have complete charge of the Club whilst on duty. Members may be suspended or expelled from the Club immediately if they display conduct which is, or is likely to be in the sole opinion of the Company, injurious to the character of the Club or the interests of the Members and staff, or if they commit a serious or repeated breach of these Rules, in particular where amounts owing to the Company are unpaid. An expelled Member forfeits all the privileges of the membership and all rights against the Company. An expelled Member will not be entitled to any refund of their joining fee or subscription and must pay all amounts owed to the Company forthwith.
The Company may assign the benefit of the Membership Agreement to a third party at any time without notice to the Member. A person who is not party to the Membership Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Membership Agreement. The Company may communicate with the Members via electronic mail (“email”) and/or by SMS. By providing an email address or mobile telephone number to the Company, the Member consents to receiving email and/or SMS communications from the Company, including notices pursuant to these terms and conditions. The Member also accepts that email and/or SMS may not be a secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a Member by email and/or SMS. The Company may communicate with the Members via a newsletter, notice boards and through content on the Club’s website. By being a Member, the Member consents to receiving written, email and SMS communications from the Company. The Member also accepts that the newsletter and website may not be a secure and confidential means of communication and will contain photographs of Club events and functions. The Company will not be liable for any loss or damage suffered as a result of communication in the newsletter or on the website.
9. BOOKING PRACTICE SESSIONS
As a paid up Membership, you are entitled to book 1 practice session per day that we are open (subject to availability). Bookings can be made directly online using your members login and practice member credits using your members access to the Club's online booking system, you can see availability. Bookings can only be made 7 days in advance. If you are unable to make your time, you need to cancel.
We rely on an honour based system...members that abuse this system may have their membership stopped.
Always feel free to turn up without booking...if a bay is available then of course it is for you. Priority will be given to those booking.
10. TASTER SESSIONS
All people taking taster sessions accept liability for their actions. Only one taster session is valid per person. The value of the taster session can not be exchanged for goods or services.
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